Shipping policy
At Egg Back Home, every piece is handmade in Portugal. To make logistics smoother and reduce delivery times across Europe, your order may be dispatched from either our Portugal warehouse or our Poland distribution centre, depending on stock availability at the time of purchase. We work with trusted shipping partners to ensure your handmade ceramics arrive safely and on time.
Processing Times
Most orders are prepared and shipped within 2 to 5 business days. During high-demand periods or special product launches, handling times may be slightly longer.
If any item is out of stock or requires additional production time, our team will contact you with an estimated shipping date.
Made-to-Order Pieces
Some pieces are printed by hand for you only after you place your order. They are marked Made to order on the product page.
For these pieces, production takes up to 7 days — and our usual processing time is added on top of it: the 2 to 5 business days we need to prepare and pack your parcel. The delivery times below only start to count once the parcel has left our warehouse.
Made-to-order pieces are printed and dispatched from our Portugal warehouse. They cannot be sent from our Poland distribution centre, so they are only available for destinations we serve from Portugal.
Delivery Times
Estimated delivery times after dispatch:
- Portugal: 1–3 business days
- European Union: 3–7 business days
- Outside the EU: 5–12 business days
Delivery times may vary due to external factors such as customs delays, weather conditions, or local holidays. Once your order is shipped, you will receive a tracking number by email.
If you need your order by a specific date, please contact us before placing it.
Shipping Costs
Shipping costs are calculated at checkout based on destination and order weight. Free shipping may be available depending on your order value and delivery destination — conditions vary by region and may change over time. The applicable free shipping threshold, if any, is always shown directly on our website (look for the banner at the top of the page or at checkout).
Customs & Import Duties
International orders (outside the EU) may be subject to customs duties and import taxes. These fees are not included in the product or shipping price and are the responsibility of the customer.
Switzerland is the exception: all Swiss orders are shipped Delivered Duty Paid (DDP). Swiss VAT (8.1%) and any import duties are already included in the price you pay and are settled by us — you won't be charged anything extra on delivery.
Canary Islands, Ceuta and Melilla: although they are part of Spain, they are outside the EU VAT area. Local import taxes (IGIC or IPSI) and customs fees may be charged on delivery and are the responsibility of the customer.
We recommend checking your country's import policies before placing an order. If a customer refuses to pay customs duties and the parcel is returned to us, return costs and applicable fees will be deducted from any eligible refund.
Returned Parcels
If a parcel is returned to us because the delivery address was incorrect or incomplete, the customer refused to pay applicable customs duties or taxes, or the parcel was not collected at a pick-up point within the carrier's timeframe — the customer will be responsible for:
- Any return shipping fees charged by the carrier
- Any customs duties or handling fees incurred by Egg Back Home due to the failed delivery
These costs will be deducted from the refund amount. If the customer wishes to have the order re-shipped, a new shipping charge will apply.
Damaged Deliveries
We take great care in packaging our handmade ceramics using protective and sustainable materials. However, in rare cases, breakage may occur in transit.
If you receive a damaged item, please contact us as soon as possible — ideally within 48 hours of delivery — and include:
- Photos of the damaged product(s), the shipping box, and all packaging materials
- Your order number
Email us at info@eggbackhome.com. Once we have verified the damage, you choose between a replacement and a full refund — or store credit, if you prefer.
Holiday Season & Peak Periods
During the holiday season and peak shopping periods, shipping and delivery times may be longer than usual due to higher carrier volumes. We recommend placing your orders early to avoid delays.
If you are unsure whether your order will arrive on time, feel free to contact us before purchasing.
Questions?
If you have any questions about shipping or need support with your order, our team is happy to help. Please contact us at info@eggbackhome.com.