FAQ

Every piece is made in Portugal. To reach you faster, we ship from two warehouses — one in Portugal, one in Poland. Your order leaves from whichever one has your pieces in stock, and that choice doesn’t change your delivery estimate or what you pay.

Both sit inside the EU, so orders delivered within the EU never pay customs or import duties.

Yes! We ship worldwide.

🇺🇸🇨🇦 In the USA or Canada? Order from eggbackhomeusa.com instead — it’s the same brand, same pieces, and our stock is already sitting in the United States.

That means your order doesn’t cross the Atlantic: it reaches you in days rather than weeks, shipping costs a fraction of what it does from Europe, and you skip the customs charges and import paperwork that come with a parcel sent from the EU. You can order from this site — but it will cost you more and take longer, so we’d rather point you next door.

If your country isn’t available at checkout, email us at info@eggbackhome.com.

Orders are prepared within 2–5 business days before dispatch. After shipping, estimated delivery times are:

• Portugal: 1–3 business days

• European Union: 3–7 business days

• Outside the EU: 5–12 business days

During peak periods, preparation times may be slightly longer.

Yes, above a certain order value — and that value depends on where we’re sending it. The threshold that applies to you shows in the banner at the top of the site and again at checkout, so you can always see how far off you are before you pay. No code needed: it comes off automatically.

A handful of destinations don’t have a free shipping threshold. Either way, the exact shipping cost appears at checkout before you confirm.

Yes! Once your order ships, you’ll receive a tracking number by email. You can also track your order anytime here: Track my order

Shipping delays may occur due to customs, holidays, or unforeseen circumstances. If your package hasn’t arrived within the estimated time, please reach out to us at info@eggbackhome.com

You can download your invoice directly from your account:

1. Log in at account.eggbackhome.com

2. Go to Order History and find the order.

3. Click Download Invoice next to it.

If you run into any trouble, email us at info@eggbackhome.com.

Yes. You have 14 days from the day your order arrives to tell us you’d like to return it. Items need to come back unused, in perfect condition and in their original packaging — or something just as protective, since these are ceramics.

Two exceptions: custom or personalised pieces, and discounted or final sale items, can’t be returned — unless they arrive damaged, in which case we’ll put it right.

We take great care packaging our ceramics, but if your order arrives damaged, please contact us at info@eggbackhome.com within 48 hours of delivery with clear photos of the damaged item, the packaging, and the shipping box. We’ll do our best to make it right.

Yes! We offer free returns for orders above €500 within the European Union. For all other returns, shipping costs are the customer’s responsibility.

Log in to your account at account.eggbackhome.com, open your order history and start the return from there.

If anything gets stuck, email info@eggbackhome.com with your order number and the reason for the return, and we’ll walk you through it.

All our products are designed and developed under our brand Egg Back Home and Produced in Portugal, ensuring high-quality standards and exclusive designs.

Yes! All our ceramics are made of high-quality stoneware, a durable and resistant ceramic material. Stoneware is fired at high temperatures, making it stronger than traditional ceramics. It is known for its resistance to chipping and cracking, ensuring long-lasting beauty and functionality.

Stoneware is a durable and high-quality ceramic material that is more resistant than traditional ceramics. Our unique formula makes our pieces 30% stronger than standard stoneware, ensuring they last longer.

Absolutely! Our ceramics are 100% food-safe, free from azo dyes, lead, cadmium, and any harmful substances.

Yes! All our products are microwave and dishwasher-safe, except for items with a footed base, such as cake stands and fruit bowls. These should be hand-washed to maintain their integrity.

Most of our stoneware pieces are oven-safe up to 180°C. However, we always recommend gradual heating and avoiding sudden temperature changes to prevent thermal shock.

Each piece is handmade, meaning no two items are exactly alike. Variations in color, shape, and glaze patterns are completely normal and a testament to the craftsmanship behind each piece. This uniqueness is what makes Egg Back Home ceramics truly special!

Yes. There are shops across Europe with our pieces on the shelf, plus our own store in Porto. Find the closest one on the map.

Our Porto store is also our outlet: it’s where the pieces that never made it onto the website find a second life — a glaze that pooled where it pleased, a curve a degree off. Same clay, same kilns, same hands, gentler price.

None of them near you? Email info@eggbackhome.com and we’ll help you track one down.

We do, in two places.

Online, our OUTLET collection gathers the pieces we’re letting go at a lower price — discontinued colours, end-of-run shapes, the last few of something.

In person, our Porto store is where the not-quite-identical pieces go: a glaze that ran, a shape that leans, a mark from the kiln shelf. Nothing faulty — same clay, same kilns, same hands — just not identical, and priced accordingly.

Yes! We love working with retailers. To apply for a wholesale account, fill in our B2B form:

👉 Apply for wholesale

For bulk orders or special collaborations, you can also reach us at info@eggbackhome.com.

Yes! We provide customization services for businesses, allowing restaurants, hotels, and cafés to have their logo printed on our ceramics for a unique and personalized touch. If you’re interested in creating custom-branded pieces, contact us at info@eggbackhome.com to discuss the possibilities.