Privacy policy
This Privacy Policy explains how Egg Back Home collects and uses your personal data when you visit our website, place an order or contact us.
1. Who is responsible for your data
Pizzetti Home Lda (Egg Back Home), VAT number PT516205854, Zona Industrial de Porto de Mós, Lote 25B, Cabecinhos, 2480-407 Porto de Mós, Portugal. Contact: info@eggbackhome.com.
2. What data we collect
- Identity and contact details: name, email, phone number, delivery and billing address
- Order details: products, payments (card details are handled by our payment providers — we never see them), returns and messages with us
- Account details, if you create an account
- Browsing data: device, pages visited and interactions, collected through cookies and similar technologies
3. Why we use it
- To process, ship and invoice your order and handle returns — necessary to perform our contract with you
- To meet our legal obligations, such as tax and accounting rules
- To answer your questions, prevent fraud and improve our website — our legitimate interest
- To send you newsletters and show you personalised ads — only with your consent, which you can withdraw at any time
4. Who we share it with
We don't sell your personal data. We only share it with the companies that help us run our shop, and only what they need:
- E-commerce platform and payments: Shopify and PayPal
- Shipping and logistics: carriers such as DHL, FedEx, UPS, DPD and GLS, and our logistics partner in Poland
- Invoicing and accounting
- Customer service, order tracking and reviews: AfterShip and Judge.me
- Email marketing: Zoho Campaigns
- Analytics and advertising: Google and Meta (Facebook and Instagram) — only if you accept these cookies
- Public authorities, when required by law
5. Transfers outside the EU
Some of these providers process data outside the European Economic Area (for example Shopify, Google and Meta, in Canada and the United States). In those cases the transfer is protected by an adequacy decision of the European Commission or by the Commission's standard contractual clauses.
6. How long we keep it
Order and invoice data are kept for 10 years, as required by Portuguese tax law. Account data is kept while your account is active, and marketing data until you unsubscribe. Everything else is deleted when it is no longer needed.
7. Your rights
You can ask us to access, correct or delete your data, to restrict or object to its processing, and to receive it in a portable format. You can withdraw your consent at any time — for example with the unsubscribe link in any newsletter. Write to us at info@eggbackhome.com. You also have the right to complain to the Portuguese data protection authority (CNPD, www.cnpd.pt) or to the authority in your country.
8. Cookies
We use essential cookies to make the website work and, with your consent, analytics and advertising cookies. You can change your choice at any time through the cookie preferences link at the bottom of the page.
9. Changes
We may update this policy. The latest version is always on this page.