Returns

egg back home logo Box

Return and Refund Policy

Thank you for shopping at Egg Back Home .

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Pizzetti Home Lda , Rua José Carlos Ary dos Santos, Portão 4 2660-173.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Egg Back Home , accessible from www.eggbackgome.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Inside your personal Account in our Website you will find a Link to easily return the itens. you can also Return HERE  to start your return process. 

    We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

    Conditions for Returns

    In order for the Goods to be eligible for a return, please make sure that:

    • The Goods were purchased in the last 14 days
    • The Goods are in the original packaging

    The following Goods cannot be returned:

      • The supply of Goods made to Your specifications or clearly personalized.

    Returning Goods

     FREE returns Label inside eligible for orders above 500€ for EUROPE UNION only 

     

    Returning Goods below 500€

    You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

     

    Pizzetti Home Lda 

    Egg Back Home 

    Zona Industrial De Porto De Mós, Lote 25-b, Cabecinhos

    2480-407 Porto De Mós

    Portugal

     

    We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

    Gifts

    If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

    If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

    Contact Us

    If you have any questions about our Returns and Refunds Policy, please contact us:

      •           By email: info@eggbackhome.com