Privacy policy
At Egg Back Home, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you visit our website, place an order, or interact with us.
1. What Information Do We Collect?
When you shop with us or browse our website, we may collect:
- Your name, shipping and billing address, email address, and phone number
- Payment details (processed securely through third-party payment providers)
- Information about your device and browsing behaviour (via cookies or analytics tools)
We only collect data that is necessary to process your order, provide customer service, or improve your shopping experience.
2. How Do We Use Your Information?
We use your information to:
- Process and ship your orders
- Contact you with updates related to your order
- Respond to your questions or support requests
- Improve our store and user experience
- Send marketing emails (only if you have opted in)
We never sell or share your personal data with third parties for marketing purposes.
3. Cookies
We use cookies to help our website function properly and to understand how visitors use our site. You can choose to disable cookies in your browser settings at any time.
4. Third-Party Services
Our store is hosted on Shopify Inc. Your data is stored securely through Shopify's infrastructure. We also use tools such as Google Analytics to help us understand customer behaviour and communicate more effectively. Each third-party provider has its own privacy policy — we encourage you to review their terms if you want more details.
5. How Long Do We Keep Your Data?
We retain your personal data only as long as needed to fulfil the purposes outlined above, including any legal, accounting, or reporting obligations. You can request deletion of your data at any time.
6. Your Rights (GDPR)
If you are located in the European Union or the UK, you have the right to:
- Access the personal data we hold about you
- Request that we correct, update, or delete your data
- Withdraw your consent for future contact or data use
- File a complaint with your local data protection authority
To exercise any of these rights, please contact us at info@eggbackhome.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the date of the last update.
If you have any questions, feel free to contact us at info@eggbackhome.com. We take your privacy seriously — always.