Shipping Information
At Egg Back Home, every piece is made in Portugal. To deliver faster across Europe, your order may ship from either our Portugal studio or our Poland distribution centre, depending on stock availability. We work with trusted shipping partners and do our best to ensure your order arrives safely and on time.
How we pack your order
Each piece is hand-packed using recycled, plastic-free materials. Fragile ceramics are individually wrapped and cushioned so they travel safely — wherever in the world they're going. We take this part seriously.
Processing Times
Most orders are prepared and shipped within 2 to 5 business days. During high-demand periods or special launches, handling times may be slightly longer. If any item requires additional production time, we'll contact you with an estimated date.
Delivery Times & Costs
| Destination | Estimated delivery | Shipping cost |
|---|---|---|
| Portugal | 1–3 business days | calculated at checkout |
| European Union | 3–7 business days | calculated at checkout |
| Outside the EU | 5–12 business days | calculated at checkout |
Delivery times may vary due to customs delays, weather, or local holidays. Once your order ships, you'll receive a tracking number by email. Need it by a specific date? Contact us before ordering.
Customs & Import Duties
International orders (outside the EU) may be subject to customs duties and import taxes. These fees are not included in the price and are the responsibility of the customer.
Switzerland is the exception: all Swiss orders are shipped Delivered Duty Paid (DDP). Swiss VAT (8.1%) and any import duties are already included in the price you pay and are settled by us — you won't be charged anything extra on delivery.
Canary Islands, Ceuta and Melilla: although they are part of Spain, they are outside the EU VAT area. Local import taxes (IGIC or IPSI) and customs fees may be charged on delivery and are the responsibility of the customer.
We recommend checking your country's import regulations before placing an order — use this calculator to estimate duties and taxes for your destination.
If a parcel is returned to us because customs were refused or the order was not collected, the actual costs incurred (return shipping and any customs fees paid by Egg Back Home) will be deducted from the refund.
Returned Parcels
If a parcel is returned due to an incorrect address, refused delivery, or failure to collect within the carrier's timeframe — new shipping costs will apply for re-sending. If a refund is requested instead, we refund the items as soon as the parcel is back with us.
Damaged Deliveries
In rare cases, breakage may occur in transit. If you receive a damaged item, contact us as soon as possible — ideally within 48 hours of delivery, so that we can open a claim with the carrier — with photos of the item, the shipping box and all packaging.
Email: info@eggbackhome.com. Once we have confirmed the problem, you choose between a replacement and a full refund — or store credit, if you prefer.
Holiday & Peak Periods
During busy periods, delivery times may be longer than usual. We recommend ordering early, especially for gifts.
Questions? info@eggbackhome.com