Terms of service

Welcome to Egg Back Home.

By visiting our website and/or purchasing from us, you agree to be bound by the following terms and conditions. These apply to all users of the site, including browsers, customers, and contributors of content. If you do not agree to all the terms and conditions of this agreement, you should not access the website or use any of our services.

1. About Egg Back Home

Egg Back Home is a Portuguese ceramics brand specialising in handmade, small-batch production. All our pieces are made in Portugal. Orders may be dispatched from our distribution centres in Portugal and Poland, depending on stock availability.

Our official store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

2. Products & Availability

All of our items are handmade and may vary slightly in colour, shape, or texture. These variations are not defects — they are part of the charm and uniqueness of handmade Portuguese ceramics.

We do our best to keep product availability updated, but in case of unexpected stock errors, we reserve the right to cancel or refund part or all of an order.

3. Prices & Changes

Prices are displayed in your local currency based on your market. EUR is our base currency. VAT is included where applicable. Prices may change at any time without prior notice.

We reserve the right to correct errors in pricing or product information even after an order has been placed. If this occurs, we will contact you immediately.

4. Payments

We accept secure payments via credit card, PayPal, and other payment methods shown at checkout. All payment details are encrypted and processed securely.

5. Shipping & Returns

Shipping, returns and refund terms are set out in our dedicated policy pages, which also describe the legal guarantee that covers our products. Please read them carefully before placing your order. By placing an order, you agree to those terms.

6. Intellectual Property

All content on this site — including text, photos, logos, and designs — is the property of Egg Back Home and may not be copied or used without our written consent.

7. Third-Party Services

Some features or services may be provided by third-party tools or Shopify apps. We are not responsible for any harm or losses caused by third-party tools, apps, or websites linked through our store.

8. Termination

We reserve the right to refuse service or terminate accounts at any time if we suspect abuse, fraud, or violation of our terms.

9. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Portugal and the European Union. If you are a consumer, this does not take away the protection given to you by the mandatory laws of the country where you live.

10. Complaints and Dispute Resolution

If something goes wrong, please write to us first at info@eggbackhome.com — we reply to every message. In Portugal, you can also use the electronic Complaints Book (Livro de Reclamações) at www.livroreclamacoes.pt.

If we cannot reach an agreement, you can turn to an alternative dispute resolution entity for consumer disputes. The competent entity is CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). The full list of entities is available at www.consumidor.gov.pt. If you live in another EU country, the European Consumer Centre in your country can also help.

11. Contact

If you have any questions about these Terms, please contact us at info@eggbackhome.com.