We ship all orders from ours warehouses in Portugal and France

Yes! We ship worldwide by DHL. If your country is not available at checkout, please contact us at info@eggbackhome.com.

Shipping times vary depending on your location:

• Portugal & Spain: 2-3 business days

• Europe: 3-7 business days

• Rest of the World: 7-15 business days

Yes! Once your order is shipped, you’ll receive a tracking number via email

Shipping delays may occur due to customs, holidays, or unforeseen circumstances. If your package hasn’t arrived within the estimated time, please reach out to us at info@eggbackhome.com

To download the invoice for your order, follow these steps:

1. Log in to your account on our website.

2. Go to the “Account” section.

3. In the “Order History” section, find the order you need.

4. Under the “Invoice” column, click the “Download” button next to your order.

Yes, we accept returns within 14 days of receiving your order, as long as the items are unused and in their original packaging.

We take great care in packaging our ceramics, but if your order arrives damaged, we are happy to offer a replacement or refund. To process this, we require clear photos of the damaged item, the packaging, and the shipping box. Please contact us at info@eggbackhome.com within 48 hours of delivery with all the necessary images.

Yes! We offer free returns for orders above €500 within the European Union. For all other returns, shipping costs are the customer’s responsibility.

Simply email info@eggbackhome.com with your order number and reason for return. We’ll guide you through the process.

All our products are designed and developed under our brand Egg Back Home and Produced in Portugal, ensuring high-quality standards and exclusive designs.

Yes! All our ceramics are made of high-quality stoneware, a durable and resistant ceramic material. Stoneware is fired at high temperatures, making it stronger than traditional ceramics. It is known for its resistance to chipping and cracking, ensuring long-lasting beauty and functionality.

Stoneware is a durable and high-quality ceramic material that is more resistant than traditional ceramics. Our unique formula makes our pieces 30% stronger than standard stoneware, ensuring they last longer.

Absolutely! Our ceramics are 100% food-safe, free from azo dyes, lead, cadmium, and any harmful substances.

Yes! All our products are microwave and dishwasher-safe, except for items with a footed base, such as cake stands and fruit bowls. These should be hand-washed to maintain their integrity.

Most of our stoneware pieces are oven-safe up to 180°C. However, we always recommend gradual heating and avoiding sudden temperature changes to prevent thermal shock.

Each piece is handmade, meaning no two items are exactly alike. Variations in color, shape, and glaze patterns are completely normal and a testament to the craftsmanship behind each piece. This uniqueness is what makes Egg Back Home ceramics truly special!